Hamilton By-law 07-170, s. 19(a) — 19 PTP REQUIREMENTS Information to Passengers Every PTP shall ensure the platform used

19 PTP REQUIREMENTS Information to Passengers Every PTP shall ensure the platform used:

• at the time the transportation service is arranged, can provide to the passenger requesting the transportation service:
• (i) the PTP name and contact information; Revised: November 2023 C:\Users\apepper\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\38JEUW0B\Business Licensing 07-170 Consolidated (November 2023).docx
• (ii) the first name and photograph of the PTP driver;
• (iii) a description of the make, model and licence plate of the PTP vehicle;
• (v) the surcharge, if any;
• (vi) an estimate of the total cost; and
• (vii) the current location of the PTP vehicle.
• (b) provides a link to rate or provide comment of the PTP driver and PTP vehicle.
• (c) provides a process allowing the passenger to accept or refuse the transportation service prior to it commencing and to keep a record of such acceptance or refusal;
• (d) provides a secure payment mechanism; and
• (e) provides a printed or electronic receipt to the passenger at the end of the transportation service that includes information confirming:
• (i) the fare rate and/or surcharges;
• (ii) total amount paid;
• (iii) date and time of pickup;
• (iv) locations where the passenger was picked up and dropped off; and
• (vii) the first name of the PTP driver.