Hamilton By-law 07-170, s. 6(a) — DUTIES OF OPERATOR Every person operating a bed and breakfast, hotel or motel shall

DUTIES OF OPERATOR Every person operating a bed and breakfast, hotel or motel shall:

when four or more bedrooms are offered to members of the public, ensure that either the operator or an employee who is responsible for the operation of the bed and breakfast, hotel or motel is present and available at the bed and breakfast, hotel or motel at all times;

• (b) post in a conspicuous place in the bed and breakfast, hotel or motel:
• (i) a current licence for the bed and breakfast, hotel or motel;
• (ii) a notice stating the name of the operator or the employee who is present and available at the bed and breakfast, hotel or motel as required under subsection 6(a) and the telephone number where such operator or employee can be contacted immediately;
• (c) keep a register in a form satisfactory to the Director of Licensing that includes: Revised: November 2023 C:\Users\apepper\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\38JEUW0B\Business Licensing 07-170 Consolidated (November 2023).docx
• (i) the name and usual place of residence of each guest;
• (ii) which bedroom the guest has paid to use;
• (iii) the date and time the guest checks in; and,
• (iv) the date and time the guest checks out;
• (d) ensure that the register under subsection 6(c) is:
• (i) easily readable;
• (ii) not altered or deleted once completed;
• (iii) kept for a minimum of one year; and,
• (iv) made available to the Director of Licensing upon request;
• (e) ensure that each guest bedroom, at the entrance to the guest bedroom from the outside of a building or from a common hallway or stairway inside a building, is provided with a door and a lock which is of a type that can be:
• (i) secured by a guest when they are inside or outside of the bedroom; and,
• (ii) opened from the outside by the operator or an employee only when the guest is not inside the bedroom or when the guest is inside the bedroom but chooses not to secure it against entry from the operator or an employee;
• (f) keep a complaint record for each complaint in a form satisfactory to the Director of Licensing that includes:
• (i) the date and time the complaint is received;
• (ii) the complainant’s name and telephone number, if provided;
• (iii) the complaint reviewer’s name;
• (iv) the details of the complaint;
• (v) the action taken in response to the complaint; and,
• (vi) the date and time the complainant is notified of the action taken;
• (g) ensure that a complaint record under subsection 6(f) is:
• (i) easily readable;
• (ii) not altered or deleted once completed; Revised: November 2023 C:\Users\apepper\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\38JEUW0B\Business Licensing 07-170 Consolidated (November 2023).docx
• (iii) kept for a minimum of one year; and,
• (iv) made available to the Director of Licensing upon request;
• (h) report any complaint concerning the safety of an individual immediately to the Director of Licensing;
• (i) be responsible for keeping the bed and breakfast, hotel or motel clean and orderly and maintained in all respects suitable for the purpose for which it is used, and for keeping the bed and breakfast, hotel or motel adequately lighted and ventilated; and,
• (j) ensure the bed and breakfast, hotel or motel meets all requirements of the Building Code Act, 1992 and its regulations, the Fire Protection and Prevention Act, 1997 and its regulations, the Health Protection and Promotion Act and its regulations and any applicable by-law. Revised: November 2023 C:\Users\apepper\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\38JEUW0B\Business Licensing 07-170 Consolidated (November 2023).docx SCHEDULE 4 BODY-RUB PARLOURS PART I: DEFINITIONS